CORE SERVICE

Device Recovery & Reuse

Maximise device reuse, reduce programme costs, and maintain full hardware control.

 

We manage structured device recovery and refurbishment workflows that reduce loss, improve reuse rates, and lower total cost of ownership.

Control Hardware Costs Across the Full Lifecycle

Telematics programmes become expensive when devices are lost, unmanaged, or discarded prematurely. Without structured recovery processes, insurers face rising replacement costs and poor asset visibility.

 

Our recovery and reuse service ensures devices are returned, tracked, refurbished, and redeployed efficiently. Every step is monitored—from customer communication to refurbishment—so hardware investment is protected and programme costs remain under control.

Key Capabilities

1. Tracked Return Workflows

Pre-paid return packs with full tracking ensure devices are returned reliably.

2. Automated Customer Chasing

Reminders and follow-ups reduce manual effort and improve recovery rates.

3. Secure Device Intake & Inspection

Returned devices are logged, inspected, and assessed for reuse eligibility.

4. Refurbishment & Reconfiguration

Devices are cleaned, tested, and re-provisioned for redeployment.

5. Lifecycle Visibility & Reporting

Full visibility into device status, recovery rates, and reuse performance.

6. Cost & Asset Optimisation

Reduced replacement costs through higher reuse and better asset control.

 How It Works

Stage 1

Trigger Recovery

Policy cancellation, renewal, or replacement initiates recovery workflow.

Stage 2

Return & Tracking

Customers receive tracked return packs and automated reminders.

 

Stage 3

Inspection & Refurbishment

Devices are inspected, refurbished, and prepared for reuse.

Stage 4

Redeployment

Recovered devices are re-entered into stock for future deployments.

Lower Costs. Higher Control.

FNOL detection rate

60 %

avg. dispatch time

1.3 days

avg. install time

3 days

FNOL detection rate

60 %

Frequently Asked
Questions

Common questions about device recovery and reuse programmes.

Recovery typically starts after cancellation, renewal, or replacement.

Yes. We manage reminders and return instructions.

Devices are inspected and either refurbished or retired responsibly.

Yes, once testing and reconfiguration are complete.

Yes. Full reporting is available across all recovery stages.

Significantly—by minimising unnecessary device replacement.