1. Introduction

AutoTrace Global Ltd (“AutoTrace”, “we”, “our”, or “us”) is committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains:

• What information we collect

• Why we collect it

• How it is used

• How it is protected

• Your rights under data protection laws

This Policy applies to all visitors, partners, clients, and users of our website and services.

 

2. Who We Are

AutoTrace Global Ltd
Company Number: 13112088
Registered in: England and Wales
Contact Email: service@auto-trace.com

AutoTrace provides telematics, data processing, device fulfilment, crash detection, and related services primarily to insurance companies, brokers, and enterprise clients.

3. Information We Collect

We may collect and process the following categories of information:

3.1 Information You Provide Directly

• Name and contact details (email, phone number)

• Company information

• Enquiry or message details submitted through forms

• Service-related correspondence

3.2 Information Collected Automatically (Website Usage Data)

• IP address

• Browser and device type

• Pages visited

• Time spent on the website

• Cookies and analytics data

3.3 Information Related to Telematics Services (If You Are a Client or User)

Collected only when integrated with insurer programmes or enterprise partners.

• Device ID, installation status, activation timestamps

• Location-based data (GPS), routes, trips

• Crash indicators, G-force readings, behaviour markers

• Sensor data from telematics hardware

• Event and signal metadata required for data enrichment

This data is processed solely for the operational delivery of insurance telematics, FNOL detection, scoring, and reporting.

3.4 Information From Partners

Insurance companies, brokers, or authorised organisations may provide:

• Policy or customer reference numbers

• Claims or underwriting information

• Internal system identifiers

We do not collect sensitive personal data unless strictly required and authorised by our partners.

4. How We Use Your Information

We use collected data for:

4.1 Website and Communication

• Responding to enquiries submitted via our website

• Providing requested information or support

• Improving website performance and user experience

• Security monitoring and analytics

4.2 Telematics and Insurance Services

For clients using our telematics services, we process data to:

• Activate, manage, and support telematics devices

• Detect and enrich crash (FNOL) events

• Generate behavioural and trip-based insights

• Provide data feeds, reports, and visual dashboards

• Support underwriting, claims, and operational workflows

• Ensure quality, accuracy, and integrity of telematics data

We process data only under lawful bases such as contract, legitimate interest, or consent, depending on programme requirements.

5. Legal Grounds for Processing

We process personal data under GDPR on the following bases:

• Legitimate interests (e.g., fraud detection, performance insights)

• Contractual necessity (to deliver telematics services)

• Consent (when provided through insurer partners or website forms)

• Legal obligations (where required by regulators or law enforcement)

6. Sharing Your Information

AutoTrace may share data with:

• Insurance companies, brokers, or authorised partners

• Data processors (e.g., cloud hosting providers, analytics tools)

• Technology vendors supporting device fulfilment

• Regulatory or legal authorities when required

We never sell personal data.

All third-party processors undergo security and compliance checks.

7. Data Storage & Security

We implement advanced security measures to protect personal data, including:

• Encryption in transit and at rest

• Access control and authentication

• Secure cloud hosting environments

• Continuous monitoring for vulnerabilities

• Audit logs and internal governance processes

Telematics data is stored only as long as necessary for claims, underwriting, compliance, or contractual requirements.

8. International Data Transfers

If data is transferred outside the UK or EEA, we ensure appropriate safeguards, such as:

• Standard Contractual Clauses (SCCs)

• Adequacy decisions

• Secure processing agreements

9. Data Retention

We retain data only for as long as reasonably required:

• Website enquiry data: typically 6–18 months

• Telematics and programme data: per contractual agreements

• System logs and metadata: limited retention for security and auditing

When data is no longer needed, it is securely deleted or anonymised.

10. Your Rights

Under GDPR and UK data protection laws, you have rights including:

• Right to access your personal data

• Right to rectification

• Right to erasure (“right to be forgotten”)

• Right to restrict processing

• Right to object

• Right to data portability

• Right to withdraw consent

• Right to lodge a complaint with the ICO

To exercise any of these rights, contact us at:
service@auto-trace.com

11. Cookies

We use cookies and analytics tools to:

• Improve website performance

• Understand visitor behaviour

• Enhance navigation and usability

You can manage cookie preferences through your browser settings or via our cookie banner (if implemented).

A full Cookie Policy can be provided upon request.

12. Links to Third-Party Websites

Our website may contain links to external sites.
We are not responsible for the content, security, or privacy policies of those websites.

13. Changes to This Privacy Policy

We may update this Policy periodically.
Revisions will be posted on this page with an updated “Last Updated” date.
Continued use of our website or services indicates acceptance of the updated Policy.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle personal data, please contact:

AutoTrace Global Ltd
service@auto-trace.com
© AUTOTRACE GLOBAL LTD — Company No. 13112088