© AUTOTRACE GLOBAL LTD – Company No. 13112088
Contact: service@auto-trace.com
Welcome to AutoTrace Global Ltd (“AutoTrace”, “we”, “our”, or “us”). These Terms & Conditions (“Terms”) govern your access to and use of our website, services, telematics technologies, data platforms, dashboards, APIs, and any related products (collectively, the “Services”).
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, you must discontinue use immediately.
These Terms apply to all visitors, customers, partners, and users of our Services.
AutoTrace Global Ltd is a company registered in England and Wales:
Company Number: 13112088
Email: service@auto-trace.com
By using our Services, you confirm that:
You are at least 18 years old or legally able to enter into binding agreements.
You are authorized to use our Services on behalf of your organization, if applicable.
You agree to use the Services only for lawful purposes and in accordance with these Terms. You must not:
Attempt to copy, modify, reverse engineer, or extract source code from our platforms.
Use our Services in any manner that may disrupt, damage, or impair their functionality.
Access areas of the system you are not authorized to use.
Misuse telematics data, location information, or analytics.
We reserve the right to suspend or terminate access if misuse is detected.
We aim to keep our Services continuously available but do not guarantee uninterrupted access, error-free performance, or that data will always be delivered in real time.
We may update, modify, suspend, or discontinue any part of the Services at any time without liability.
AutoTrace processes telematics signals, crash indicators, location data, behavioural markers, and derived analytics. While we make reasonable efforts to provide accurate and reliable data:
We do not guarantee that all data, alerts, crash signals, or reports are error-free.
FNOL detection, speed validation, device behaviour, or risk scores are not definitive assessments and must be interpreted by qualified professionals.
Our Services support but do not replace underwriting, claims decisioning, or legal assessment.
You acknowledge that telematics data has inherent limitations and may be affected by device quality, installation, environment, connectivity, and third-party systems.
You agree to:
Ensure telematics devices are installed, used, and maintained according to guidelines.
Inform policyholders, drivers, or users about data collection where applicable.
Secure appropriate consents under applicable privacy laws (e.g., GDPR).
Not use telematics insights to unlawfully discriminate, deny services, or violate regulations.
All content, software, dashboards, branding, reports, algorithms, and materials provided by AutoTrace remain our exclusive intellectual property unless otherwise agreed in writing.
You may not reproduce, distribute, or create derivative works without our permission.
Our Services may integrate with third-party systems (e.g., mapping providers, API partners, device manufacturers).
We are not responsible for:
The content, reliability, or behaviour of third-party services
Interruptions caused by external providers
Data inaccuracies originating from external sources
Use of third-party tools is at your own discretion.
To the fullest extent permitted by law:
AutoTrace shall not be liable for any indirect, incidental, special, or consequential damages.
We do not accept liability for business interruption, data loss, lost profits, reputational damage, or claims arising from reliance on telematics outputs.
Our total liability for any claim shall not exceed the total fees paid to AutoTrace within the preceding 12 months.
Nothing in these Terms excludes liability where such exclusion is prohibited by law.
You agree to indemnify and hold harmless AutoTrace, its directors, employees, and partners from any claims, losses, damages, or expenses arising from:
Misuse of the Services
Violation of these Terms
Improper handling or interpretation of telematics data
Failure to obtain required consents or comply with applicable laws
Your privacy is important to us.
Our data practices are outlined in our Privacy Policy, which explains:
What data we collect
How telematics data is processed
How we store and protect information
Your rights under GDPR and applicable law
By using our Services, you consent to these practices.
We may suspend or terminate access to our Services if:
You violate these Terms
Continued access poses security or operational risks
Required payments or obligations are not fulfilled
Upon termination:
Your access rights cease immediately
Relevant data may be archived or deleted per our retention policy
These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these Terms periodically.
Any changes will be posted on this page with an updated “Last Updated” date.
Continued use of the Services indicates acceptance of the new Terms.
For questions regarding these Terms, please contact:
AutoTrace Global Ltd
Email: service@auto-trace.com
© AUTOTRACE GLOBAL LTD – Company No. 13112088
